Information for Late arrivals

We appreciate that some of our guests are travelling long distances and unable to arrive within the standard check-in hours of 2pm – 10pm Monday to Saturday and 2pm – 8pm Sunday.

For our late arrivals we have a process in place for collecting  your room key.

  1. Please contact our reception and inform them that you may be or will be a late arrival.   Phone number 01366 347747 **

    Timbers Country Lodge

    Key safe: enter code given and collect key for your room

  2. Our receptionist will give you 4 digit code (please ensure you make a note of that code)
  3. When you arrive,  proceed the Reception/Restaurant entrance
  4. At the entrance on the right hand side of the door you will see a key pad for entering your code (see image on the right) this keypad is a key safe containing your room key
  5. Enter the four digit code given, press the top centre button and the key pad face will drop down.  Collect the key
  6. Lock the key pad face back into position then press the bottom centre button to release and expose the key pad buttons

This is a new system we have recently introduced since we are a restaurant with rooms and do not have a 24/7 room service.

** If you are unable to phone ahead, there will be a map of the rooms along with the 4 digit code for the key safe displayed on the door to the main Reception/Restaurant entrance

We wish you a pleasant journey and look forward to meeting you.